Privacy Policy
Public Disclosure Based on the Act on the Protection of Personal Information

In response to the advancement of an information-intensive society and the growing use of personal information, we at our company recognize the importance of handling personal information carefully under the philosophy of respecting individual dignity, in accordance with the Act on the Protection of Personal Information (hereinafter referred to as “the Act”). We appropriately handle personal information and take necessary and appropriate safety management measures.
We are committed to building and continuously improving our management system to ensure the safe handling of personal information.

For our company’s address and the name of our representative, please refer to the following URL:
https://www.haneda-the-future.com/

1. Person in Charge

We appoint a person responsible for the protection of personal information and manage personal information appropriately and securely.

2. Acquisition of Personal Information

  1. We acquire personal information only within the scope necessary for our business and through lawful and fair means.
  2. When obtaining sensitive personal information, we will obtain the prior consent of the individual concerned, unless permitted by law.

3. Purpose of Use of Personal Information

We use the acquired personal information only within the scope necessary to achieve the following purposes and will not use it beyond that scope. If we change the purpose of use, it will be reasonably related to the original purpose, and we will notify or announce the new purpose.

  1. For fulfilling obligations, exercising rights, and related actions regarding the management and operation of Tokyo International Airport (Haneda) passenger terminal facilities.
  2. For safety and emergency response, we use video cameras installed in facilities, shops, and parking lots, as well as recordings of calls to our Disaster Prevention and Passenger Service Centers.
  3. To provide or inform customers of our products and services.
  4. To respond to customer inquiries and improve our business activities based on feedback.
  5. For shipping products (including brochures) ordered by customers and related services.
  6. To analyze browsing and purchase history to deliver advertisements tailored to preferences.
  7. Regarding shareholder information:
    • To exercise rights and fulfill obligations under laws.
    • To offer shareholder benefits and conveniences.
    • To improve relations between shareholders and the company.
    • To manage shareholder data according to legal standards.

4. Provision of Personal Data to Third Parties

We will not provide personal data to third parties without the customer’s consent, except in the following cases:

  1. When permitted by law.
  2. When outsourcing data handling within the scope of the stated purpose of use (in which case we supervise the contractor to ensure proper security management).
  3. When sharing with group companies (see “5. Joint Use with Group Companies”).

5. Joint Use with Group Companies

We may jointly use customer personal information with our group companies to inform customers of products/services and for improvement and marketing purposes.
Items subject to joint use: name, address, phone/fax number, email, company/organization name, department, job title, workplace, gender, birthdate, transaction history, survey information, etc.
We are responsible for managing shared data, but our group companies will also manage it under strict standards.

Group Companies Include:

  • Japan Airport Terminal Co., Ltd.
  • Tokyo International Air Terminal Corporation
  • Tokyo Airport Restaurant Co., Ltd.
  • Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., Ltd.
  • Cosmo Enterprise Co., Ltd.
  • Kokusai Kyosho Co., Ltd.
  • Nihon Airport Logitem Co., Ltd.
  • Big Wing Co., Ltd.
  • Nihon Airport Techno Co., Ltd.
  • Air BIC Inc.
  • Haneda Airport Enterprise Co., Ltd.
  • Haneda Airport Security Co., Ltd.
  • Haneda Passenger Service Co., Ltd.
  • Japan Airport Ground Handling Co., Ltd.
  • Sakura Trading Co., Ltd.
  • Hamashin Co., Ltd.
  • Kaikan Kaihatsu Co., Ltd.
  • HAZUO (Chengdu) Trading Co., Ltd.
  • LANI KE AKUA PACIFIC, INC.

6. Requests for Disclosure, Correction, etc. of Personal Data

Upon request by the customer, we will promptly respond, within a reasonable scope, to requests for disclosure, correction, addition, deletion, suspension of use, or provision to third parties, after confirming the requester’s identity.

7. Management of Personal Information

  1. We keep personal information accurate and up-to-date within the scope necessary and make efforts to delete it promptly when no longer needed.
  2. We implement necessary and appropriate measures to prevent leakage, loss, or damage of personal information.
  3. We appropriately supervise employees handling personal information.
  4. We establish internal rules and adopt organizational, physical, technical, and personnel measures for safety management of personal information.

Examples:

  • Appointment of a person in charge and definition of roles and responsibilities.
  • Reporting systems for incidents or violations.
  • Regular training for employees.
  • Access control, ID/password management, anti-virus measures.

Basic Policy on the Proper Handling of Specific Personal Information

We establish this policy to ensure proper handling of specific personal information (e.g., “My Number”).

  1. Company Name
    Haneda Future Research Institute Co., Ltd.
  2. Compliance with Laws and Guidelines
    We comply with the My Number Act, Act on the Protection of Personal Information, and relevant guidelines.
  3. Purpose of Use of Personal Numbers
    • For business partners: preparation of payment records, etc.
    • For officers/employees and their dependents:
      • Tax documents
      • Local tax filings
      • Employment insurance procedures
      • Health and pension insurance filings
      • Workers’ compensation insurance filings
      • National Pension No.3 procedures
      • Asset-building savings filings
      • Shareholder reporting for employee stock programs
      • Inheritance tax procedures
      • Pension benefits
  4. Safety Management Measures We implement organizational, physical, technical, and personnel measures for handling specific personal information, following relevant guidelines.
  5. Ongoing Improvement We strive to continuously improve our handling of specific personal information.

Contact for Inquiries

For questions, requests, or complaints regarding personal or specific personal information, please contact:

By Phone:
Haneda Future Research Institute Co., Ltd. – Administration Dept.
Personal Information Protection Team
03-5757-8070

By Mail:
3-3-2 Haneda Airport, Ota-ku, Tokyo 144-0041 (Inside Tokyo International Airport)
Haneda Future Research Institute Co., Ltd.
Administration Dept. – Personal Information Protection Team

Please note: We do not accept in-person inquiries.