• We ship worldwide using Japan Post EMS, UPS, or other international carriers depending on the item. 
• Shipping is free on all orders — shipping fees are included in the listed item prices.
• Please note that we do not ship to addresses within Japan.
• Please also note that certain items, such as food products, may have restrictions on the countries or regions they can be shipped to. Please check the individual product page for details.

• Most orders are dispatched from Japan within 5–15 business days. Made-to-order items may take longer — the lead time is noted on each product page.
• After dispatch, EMS delivery typically takes 5–10 business days to the United States and 7–14 business days to Europe and Australia. Delivery times to other regions may vary.
• Customs clearance, weather, or other factors beyond our control can occasionally cause delays.
• Tracking information will be provided once your order has been dispatched.

• Import duties, taxes, and any other customs charges (if applicable) are not included in the item price or shipping fees. Buyers are responsible for any such charges incurred at customs in their country. 
• We recommend checking with your local customs authority for details before placing an order.

We accept Visa, Mastercard, American Express, JCB, PayPal, and Shop Pay. Depending on your country, local payment methods such as iDEAL | Wero (Netherlands) and Bancontact (Belgium) may also be available at checkout.

Prices are displayed and charged in your local currency based on your location (for example, USD, GBP, EUR, AUD, or SGD). The total shown at checkout is the amount you will be charged. You can change your country/region at the top or bottom of any page.

In a few countries where local currency is not supported, prices are displayed and charged in Japanese yen (JPY), and your card provider will convert the amount at its own exchange rate.

As we are based in Japan, some card providers may apply an international transaction fee. Please check with your card provider for details.

We have a 7-day return policy — you have 7 days after receiving your item to request a return. For EU customers, a 14-day cooling-off period applies.

To be eligible for a return, items must be unused, unworn, with tags attached, and in their original packaging. Proof of purchase is required.

Please note that the following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom-made or personalized items
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If a return or exchange is due to personal preference, both the return shipping fee and the outbound shipping cost will be the responsibility of the customer. We will calculate and inform you of the outbound shipping cost before processing.

For damaged, defective, or incorrect items, please contact us immediately upon receiving your order.

To start a return, please contact us at info@sogoo.co.jp. Items sent back without prior approval will not be accepted.

For our full return and refund policy, please visit Refund Policy.

Each item is carefully packed to ensure it arrives safely. Fragile pieces such as glassware and ceramic works are wrapped with protective materials and shipped in reinforced packaging.

For particularly delicate or high-value items, we may use additional cushioning or custom boxes.

If you have specific concerns about an item, feel free to contact us before ordering.

• We work directly with the makers behind every item we carry, which means we can often commit to quantities beyond what a single retail location typically holds in stock.
• We often reply to trade inquiries within 2 business days, excluding weekends and public holidays.
• To inquire, please contact us by email at info@sogoo.co.jp or via chat.